Last Updated: [04/12/2025]
Welcome to Solar House BD.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, or interact with our services.
1. Information We Collect
a. Personal Information
We may collect the following personal details when you interact with us:
- Name
- Phone number
- Email address
- Billing and shipping address
- Payment information (processed securely via payment providers; we do not store card details)
b. Technical & Usage Information
When you browse our website, we may collect:
- IP address
- Browser type
- Device information
- Cookies and usage data
- Pages you visit and time spent on our website
c. Product/Service Data
Information related to:
- Orders
- Warranty claims
- Customer support interactions
2. How We Use Your Information
Solar House BD uses your information for the following purposes:
- To process orders and deliver products
- To provide customer support
- To improve website performance and user experience
- To send updates, promotional offers, and product information (only if you opt in)
- To maintain safety, security, and fraud prevention
3. Cookies & Tracking Technologies
We use cookies to improve:
- Website performance
- Personal checkout experience
- Login sessions
- Analytics and marketing
You may disable cookies from your browser settings, but some website features may not function properly.
4. How We Share Your Information
We do not sell or trade your personal information.
We may share your data only with:
- Payment gateways (SSLCommerz, bKash, Nagad, etc.)
- Courier partners for delivery
- IT service providers for website maintenance
- Legal authorities if required by law
All partners follow strict confidentiality and data-protection rules.
5. Data Security
We use industry-standard security measures to protect your information:
- SSL encryption
- Firewall protection
- Secure server environment
Although we use strong protections, no online transmission is 100% secure.
6. Your Rights
You have the right to:
- Request access to your personal data
- Ask for updates, corrections, or deletion
- Opt out of promotional messages at any time
- Disable cookies from your browser
To request data changes or removal, contact us at:
📞 01915659929
📧info@solarhousebd.com
7. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
8. Children’s Privacy
We do not knowingly collect information from children under 13 years old.
If any such data is collected accidentally, we delete it immediately.
9. Changes to This Privacy Policy
Solar House BD may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised “Last Updated” date.
10. Contact Us
For questions about this Privacy Policy or data handling, contact us:
Solar House BD
268, Nawabpur Complex, 2nd Floor, Shop No. 151
Near Raisa Bazar Mor, Nawabpur Road, Dhaka-1100
📞 01915659929
📧info@solarhousebd.com